Questions, answered.
The things we get asked most. Don't see yours? Send us a note or call.
Logistics
What areas do you service?
We serve all of Long Island, NY — Nassau and Suffolk counties. Reach out for events outside this area; we’ll let you know if we can accommodate.
How far in advance should I book?
For peak season (May–October weekends), four to eight weeks ahead is typical. Off-season and weekday events can often be accommodated with shorter notice — give us a call.
Do you set up and break down? Is that included?
Yes — professional setup and breakdown is included with every tent rental. Setup of additional items (tables, chairs, dance floor, extras) can be added.
Weather & Logistics
What's your weather/cancellation policy?
Tents are rated for normal rain conditions. For severe weather forecasts (sustained high winds, lightning), we’ll contact you 24–48 hours before delivery to discuss options. Specific cancellation terms are detailed in your rental agreement.
What happens if it rains the day of the event?
That’s exactly what the tent is for. Tents handle normal rain without issue. If forecasts are severe, we’ll have already been in touch a day or two prior.
Booking
What's required to reserve a date?
A signed rental agreement and a deposit reserve your date. The remaining balance is due before the event. Specific amounts are quoted with your package.
Do you provide permits or help with town requirements?
Some Long Island towns require a tent permit for installations above a certain size. We’ll let you know what’s needed for your area and can provide the documentation your township requires.
Setup
Can the tent go on grass, driveway, or pavers?
Most surfaces work — grass and pavers are most common. Driveways and concrete typically require water-barrel anchors instead of stakes. Mention your surface when requesting a quote so we bring the right anchoring.